Widerrufsrecht

At TECHOMAT, we aim to ensure customer satisfaction with every purchase. Please read our policy carefully to understand your rights and obligations.

Returns

We accept returns within 14 days of delivery, in accordance with standard consumer protection practices.

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be in its original packaging
• Proof of purchase must be provided

TECHOMAT reserves the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return:

• Products that have been used, damaged, or altered
• Items returned without original packaging
• Clearance or final sale items (if specified on the product page)

Return Process

To initiate a return, customers must contact our support team and provide:

• Order number
• Reason for return
• Supporting photos (if applicable)

Once approved, return instructions will be provided.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds are issued to the original payment method
• Processing time may take 5–10 business days, depending on the payment provider

Shipping costs are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery.

We will assess the issue and provide:

• A replacement, or
• A full refund, where applicable

Late or Missing Refunds

If you have not received your refund:

• Check your bank account again
• Contact your payment provider

If the issue persists, please contact our support team.

Contact

For all return and refund requests, please contact our support team with your order details.